Level Up Casino Terms & Conditions
- Agreement to These Terms
- Who May Use the Service
- Opening an Account
- Identity and Account Checks
- Funding Your Account
- Requesting Withdrawals
- Promotions and Bonus Funds
- Using the Platform Properly
- Conduct That Is Not Allowed
- Ownership of Content
- Liability Boundaries
- When Access May Be Restricted
- Handling Personal Information
- Play Responsibly
- Changes to This Agreement
- How to Contact Level Up Casino
These Terms and Conditions govern access to and use of Level Up Casino, including its website, games, promotional offers, payment functions and related services. By creating an account or using the platform, you confirm that you have read, understood and agreed to these terms.
Level Up Casino is intended for adults in Australia who are legally permitted to participate in online gambling activities. Please review these terms carefully and keep a copy for your records. If you do not accept any part of them, you must not use the platform.
Agreement to These Terms
These Terms and Conditions form a binding agreement between you and Level Up Casino. They apply whenever you visit the platform, register an account, deposit funds, play a game, claim an offer or otherwise use a service provided by Level Up Casino.
Other rules may apply to particular games, promotions, payment methods or features. Those rules will be made available when relevant and form part of these terms. If a specific promotion has different conditions, the promotion terms will apply to that offer to the extent of any inconsistency.
Who May Use the Service
You must be at least 18 years old to open an account or use Level Up Casino. You are responsible for ensuring that online gambling is permitted where you are located and that your use of the platform complies with all applicable laws and regulations.
Level Up Casino may refuse registration or restrict access where it reasonably believes that a person is underage, located in a restricted jurisdiction, acting for another person or otherwise unable to enter into this agreement. One person may hold only one account unless Level Up Casino gives written permission for an exception.
Opening an Account
Registration information must be accurate, current and complete. You must update your details if they change, particularly information relating to your name, address, contact details and payment methods.
Your account is personal to you. You must keep your username, password and other security information confidential and take reasonable steps to prevent unauthorised access. You must tell Level Up Casino promptly if you suspect that your account has been compromised.
- You must not register an account using a false identity or another person's details.
- You must not sell, transfer, lend or allow another person to use your account.
- You are responsible for activity carried out through your account unless it resulted from a failure by Level Up Casino to apply reasonable security measures.
Identity and Account Checks
Level Up Casino may carry out identity, age, address, payment and security checks before or after account registration. You may be asked to provide documents or information needed to complete these checks.
Documents must be genuine, readable, valid and belong to you. Where information cannot be verified, appears inconsistent or raises a security concern, Level Up Casino may delay transactions, limit account access or request further evidence. The review process may also include checks designed to prevent fraud, money laundering and misuse of the platform.
Funding Your Account
Deposits must be made using a payment method held in your own name or otherwise authorised for your use. Level Up Casino may reject or reverse a deposit where the payment source cannot be verified, the transaction is declined or the payment method is used contrary to its provider's rules.
Before depositing, check the amount, currency, applicable limits and any fees displayed to you. You should not deposit more than you can afford to lose. Funds credited to your account are intended for play on the platform and must not be used for unlawful purposes.
- Payment processing may be subject to delays outside Level Up Casino's control.
- Any chargeback, reversed payment or unauthorised transaction may result in account review.
- Level Up Casino may restrict deposits where responsible gambling or security concerns arise.
Requesting Withdrawals
You may request a withdrawal of eligible funds through the methods made available in your account. Level Up Casino may require completion of verification checks before approving or processing a withdrawal. Withdrawals will normally be returned to an account or payment method associated with you, subject to payment provider availability and security requirements.
Any applicable playthrough requirement, bonus restriction, transaction limit or processing fee will be shown in the relevant terms or transaction information. Level Up Casino may investigate unusual activity before releasing funds. You must provide accurate information so that a withdrawal can be processed correctly.
If a withdrawal is rejected or delayed, Level Up Casino will take reasonable steps to explain the issue where disclosure is permitted. You remain responsible for checking that payment details are correct before submitting a request.
Promotions and Bonus Funds
Promotions, bonuses, free plays and other incentives are subject to their own conditions. These may specify eligibility, qualifying deposits, wagering or playthrough requirements, expiry periods, maximum winnings, game contributions and withdrawal restrictions.
You should read the applicable offer terms before opting in or making a qualifying deposit. Unless expressly stated otherwise, promotional benefits cannot be exchanged for cash, transferred to another account or combined with offers in a way that defeats their stated purpose.
Level Up Casino may cancel or amend a promotion where there is an obvious error, technical issue, suspected abuse or conduct inconsistent with the offer terms. If an offer is withdrawn, any treatment of unused or already awarded benefits will be handled in accordance with the relevant conditions and applicable requirements.
Using the Platform Properly
You must use Level Up Casino only for lawful, personal entertainment. You are expected to provide truthful information, follow these terms and comply with instructions shown on the platform.
Normal use requires a suitable device, internet connection and software environment. Level Up Casino does not guarantee that every feature will be available on every device or at all times. You must not interfere with the operation, security or performance of the website or games.
Conduct That Is Not Allowed
The following activities are prohibited and may lead to account restrictions, cancellation of transactions or other action permitted by these terms:
- Using the platform while under 18 or allowing a minor to access your account.
- Using stolen, fraudulent or unauthorised payment details.
- Operating more than one account without approval.
- Manipulating games, exploiting software errors or using automated systems, bots or scripts.
- Attempting to bypass security, verification, geographical or responsible gambling controls.
- Colluding with other users or interfering with the fairness of a game or promotion.
- Using the platform to launder money, fund unlawful activity or obtain an improper financial advantage.
- Uploading harmful code or taking steps intended to disrupt the website or other users' access.
Where prohibited conduct is suspected, Level Up Casino may preserve relevant information and take proportionate action while reviewing the matter.
Ownership of Content
Level Up Casino and its licensors retain rights in the website, software, games, graphics, text, logos, trademarks and other platform content. Your use of the service gives you a limited, personal, non-exclusive and non-transferable permission to access that content for its intended purpose.
You must not copy, modify, publish, distribute, reverse engineer, lease, sell or commercially exploit platform content without prior written permission. You also must not remove copyright, trademark or other ownership notices.
Liability Boundaries
Level Up Casino aims to provide a reliable and secure service, but access may occasionally be interrupted by maintenance, technical faults, network problems, payment provider issues or events outside its reasonable control. Game outcomes are not guaranteed, and you accept the ordinary risks associated with online gambling.
To the extent permitted by law, Level Up Casino is not responsible for losses caused by your failure to protect account credentials, inaccurate information, misuse of the platform, unauthorised access resulting from your actions or interruptions beyond reasonable control. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
When Access May Be Restricted
Level Up Casino may suspend, close or limit an account where it identifies a breach of these terms, failed verification, suspected fraud, payment irregularities, prohibited conduct, responsible gambling concerns or a legal or security requirement.
During a review, deposits, games, bonuses or withdrawals may be temporarily unavailable. Where appropriate and legally permitted, Level Up Casino will explain the reason for action. Any valid balance will be handled after relevant checks are completed, subject to rights of set-off, unresolved transactions, bonus conditions and applicable law.
Handling Personal Information
Personal information is collected and used to operate the account, provide services, process payments, verify identity, protect the platform, meet applicable obligations and communicate with you. Information may be shared with service providers or relevant parties where necessary for these purposes and permitted by law.
You should review the applicable privacy information on the platform for details about collection, storage, retention, access and correction. You are responsible for keeping your account information accurate and for using secure devices when accessing Level Up Casino.
Play Responsibly
Gambling should remain an entertainment activity, not a way to solve financial problems or recover losses. Set limits before you play and stop when your planned time or spending limit has been reached. Never gamble with money needed for essential expenses.
- Do not chase losses or increase stakes because of frustration.
- Take regular breaks and avoid gambling when distressed, tired or under the influence of alcohol or drugs.
- Use available account limits, cooling-off options or self-exclusion features if you need greater control.
- Ask for assistance if gambling is affecting your finances, relationships, work or wellbeing.
Level Up Casino may apply additional controls where activity suggests that a customer may be experiencing gambling-related harm. Account restrictions intended to support safer play must not be bypassed by opening or using another account.
Changes to This Agreement
Level Up Casino may update these Terms and Conditions to reflect changes to services, technology, security practices, promotions or legal obligations. The latest version will be made available on the platform, together with an updated effective date where appropriate.
Where a change materially affects your use of the service, Level Up Casino may provide notice through the platform or another reasonable method. Continuing to use the account after updated terms take effect indicates acceptance of the revised terms. If you disagree, you must stop using the service and may request account closure.
How to Contact Level Up Casino
Questions about these Terms and Conditions, account reviews, payments or responsible gambling features should be directed to Level Up Casino through the support channel listed here: [email protected]
When making an enquiry, provide enough information for your request to be located, but do not send passwords, full payment card numbers or other unnecessary sensitive information. Level Up Casino may ask you to complete identity checks before discussing account-specific matters.
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